Admin can create tickets and view details of tickets that are created by staff members and the users side. Admin
can reply all tickets which are created by staff members and the users side, also edits and delete the tickets.
Admin also communicates the staff member with internal notes. There is a configuration that admin can control
whether a staff member or visitors can create a ticket or not.Found errors? Think you can improve this documentation? Simply click the Edit link at the top of the page, and then the icon on Github to make your changes.