Ticket Setting

Ticket Id Sequence

This configuration set ticket id sequential or random.

Maximum Tickets

This configuration controls the number of tickets allowed to a user.

Maximum Open Tickets

This configuration controls the number of open tickets allowed to a user.

Reopen Ticket Within Days

This configuration controls the number of days during which ticket can be reopened.

Visitor Can Create Ticket

This configuration controls whether the visitor can open a ticket or not.

Show Captcha On Visitor Form Ticket

This configuration controls the visibility of captcha to visitor on from ticket.

Captcha Selection

Js support ticket has two captchas, js support ticket captcha and google recaptcha.
Admin can select which captcha he wants to use on his site.

Google Recaptcha Public Key

Please enter the google recaptcha public key from https://www.google.com/recaptcha/admin

Google Recaptcha Private Key

Please enter the google recaptcha private key from https://www.google.com/recaptcha/admin

Own Captcha Calculation Type

This configuration only affects on js support ticket captcha. This configuration allows admin 
to control calculation type of js support ticket captcha.

Own Captcha Operands

This configuration only affects on js support ticket captcha. This configuration allows admin 
to control the number of operands in js support ticket captcha.

Own Captcha Subtraction Answer Positive

This configuration only affects if captcha calculation type is selected any or subtraction. 
This configuration allows whether answer of captcha must be positive or not.

New Ticket Message

This message will show on new ticket

Allow Users To Reply Via Email On Closed Ticket

Select whether users can reply to closed ticket via email or not.

User Can Print Ticket

This configuration control user print ticket from ticket detail or not.

Visitor Ticket Creation Message

 This text will appear whenever visitor creates ticket.