Mail Setting

Ban Email New Ticket

Mail To Admin

Email send to admin when banned email try to create ticket.

Ticket Operations Mail Setting

The actions for which admin can configure email alert are listed below.

New Ticket

New ticket creation email can be sent to admin and staff. There are sperate configurations to 
control the email alert for admin and staff.

Ticket Reassign

Ticket resign email can be sent to admin, staff and user. There are sperate configurations  to 
control the email alert for admin, staff and user.

Ticket Close

Ticket close email can be sent to admin, staff and user. There are sperate configurations to
control the email alert for admin, staff and user.

Ticket Delete

Ticket delete email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Mark Overdue

Ticket mark overdue email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Ban Email

Ticket ban email email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Department Transfer

Ticket department transfer email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Reply User

Ticket reply user email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Response Staff

Ticket response staff email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Ban Email And Close Ticket

Ticket ban email and close ticket email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Unban Email

Ticket unban email email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Lock

Ticket lock email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Unlock

Ticket unlock email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Change Priority

Ticket change priority email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Mark Ticket In Progress

Ticket mark in progress email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Reply To A Closed Ticket By Email

Reply to a closed ticket by email can be sent to user. There are sperate configurations to
control the email alert for user.

Send Feedback Email To User

Send feedback email to user. There are sperate configurations to control the email
alert for user.