Email Templates

Email Templates

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This portion represents an individual email template, what will be sent in the email template. 
This portion appears differently for different email templates. 

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Subject

This portion represents the subject name of the email.

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Body

This portion represents the body (content) of the email. This text editor contains what will 
in the body of email (different body for different actions).

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Parameters

This portion represents the parameters and these parameters are for the email template. These parameters 
are required for providing better information to the receiver.

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Button

This portion has a save email template button that saves changes in the email (updates the email templates). 

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This portion has title of all the email templates, admin can use this portion to view any 
particular email template. The email templates that exist in JS tickets are.

new ticket, staff ticket, new department, new staff, new help topic, reassign ticket, close ticket, 
delete ticket, mark overdue, ban email, ban email try to create ticket, department transfer, 
ban email and close ticket, unban email, response ticket, reply ticket, new ticket admin alert,
lock ticket, unlock ticket, in progress ticket, ticket priority is changed by, new mail received, 
new mail message received, feedback mail to user and user replay on closed ticket.

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Email Template For New Ticket

Whenever a new ticket is created in the system. There is an email template which will be sent to 
employer and admin. The parameters for new ticket email template are.

{USERNAME}: who created the ticket.
{SUBJECT}: Subject of ticket.
{TRACKINGID}: Ticket tracking id.
{HELP_TOPIC}: Help topic.
{EMAIL}: Email.
{MESSAGE}: Message.
{TICKETURL}: URL ticket. 
{DEPARTMENT}: Ticket department.
{PRIORITY}: Ticket priority.

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Email Template For Staff Ticket

Whenever a new staff ticket is created in the system. There is an email template which will be sent to
admin and employer. The parameters for staff tickets email template are.

{USERNAME}: Who create the ticket.
{SUBJECT}: Subject of ticket.
{TRACKINGID}: Ticket tracking id.
{HELP_TOPIC}: Help topic.
{EMAIL}:Email. 
{MESSAGE}: Message.
{TICKETURL}:ULR of ticket. 
{DEPARTMENT}: Ticket department. 
{PRIORITY}: Ticket priority.

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Email Template For New Department

Whenever a new department is created in the system. There is an email template which will be sent to
admin and employer. The parameter for department email template is.

{DEPARTMENT_TITLE}: Department title.

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Email Template For New Staff

Whenever a new staff is created in the system. There is an email template which will be sent to
admin and employer. The parameter for new staff email template is.

{STAFF_MEMBER_NAME}: Staff member name.

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Email Template For New Help Topic

Whenever a new help topic is created in the system. There is an email template which will be sent to
admin and employer. The parameters for new help topic email template are.

{HELPTOPIC_TITLE}: Help topic title. 
{DEPARTMENT_TITLE}: Department title.

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Email Template For Reassign Ticket

Whenever a reassign ticket is created in the system. There is an email template which will be sent to 
admin and employer. The parameters for reassign ticket template are.

{SUBJECT}: Subject of ticket.
{TRACKINGID}: Ticket tracking id. 
{STAFF_MEMBER_NAME}: Staff member name. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Ticket department.
{PRIORITY}: Ticket Priority.

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Email Template For Close Ticket

Whenever a ticket is closed, there is an email template which will be sent to the employer. The 
parameters for close ticket email are.

{SUBJECT}: Subject of ticket.
{TRACKINGID}: Ticket tracking id.
{TICKETURL}: Ticket url. 
{FEEDBACKURL}: Feedback url. 
{DEPARTMENT}: Ticket department.
{PRIORITY}: Ticket priority.

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Email Template For Delete Ticket

Whenever a ticket is deleted, there is an email template which will be sent to the employer. The 
parameters for delete ticket email are.

{SUBJECT}: Subject of ticket. 
{TRACKINGID}: Ticket tracking id.

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Email Template For Mark Overdue

Whenever a ticket is marked overdue, there is an email template which will be sent to employer and admin. The 
parameters for mark overdue ticket email are.

{SUBJECT}: Subject of ticket. 
{TRACKINGID}: Ticket tracking id. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Ticket department. 
{PRIORITY}: Ticket priority.

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Email Template For Ban Email

Whenever a mail is ban, there is an email template which will be sent to employer and admin. The parameter 
for ban email is.

{EMAIL_ADDRESS}: Ban email address.

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Email Template For Ban Email Try To Create Ticket

Whenever a ban email is trying to create a ticket, there is an email template which will be sent to employer and admin.
The parameter for ban email is.

{EMAIL_ADDRESS}: Ban email address.

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Email Template For Department Transfer

Whenever a department transfers, there is an email template which will be sent to employer and admin.
The parameters for department transfer are.

{SUBJECT}: Subject of ticket.
{TRACKINGID}: Ticket tracking id. 
{DEPARTMENT_TITLE}: Department title. 
{PRIORITY}: Ticket priority.

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Email Template For Ban Email And Close Ticket

Whenever an email is ban and ticket is closed, there is an email template which will be sent to employer and admin.
The parameters for ban email and close ticket are.

{SUBJECT}: Subject of ticket. 
{EMAIL_ADDRESS}: Email address 
{TICKETID}: Ticket id. 
{DEPARTMENT}: Department ticket. 
{PRIORITY}: Ticket priority.

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Email Template For Unban Email

Whenever an email is unban, there is an email template which will be sent to employer and admin. The parameter for 
unban email is.

{EMAIL_ADDRESS}: Email Address.

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Email Templates For Response Ticket

Whenever a ticket gets response, there is an email template which will be sent to employer and admin. The parameters for 
response ticket are.

{USERNAME}:Who response the ticket. 
{SUBJECT}  Subject. 
{TRACKINGID}: Tracking id. 
{EMAIL}: Email.
{MESSAGE}: Message. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Ticket department. 
{PRIORITY}: Ticket priority.

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Email Templates For Reply Ticket

Whenever a ticket gets the reply, there is an email template which will be sent to employer and admin. The parameters for 
reply ticket are.

{USERNAME}: Who reply the ticket.
{SUBJECT}: Subject.
{TRACKINGID}: Tracking id. 
{EMAIL}: Email. 
{MESSAGE}: Message. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Department of ticket. 
{PRIORITY}: Ticket priority.

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Email Templates For New Ticket Admin Alert

Whenever a new ticket created, there is an email template which will be sent to admin. The parameters for 
new ticket admin alert are.

{USERNAME}: who create the new ticket.
{SUBJECT}: Subject.
{TRACKINGID}: Tracking id. 
{EMAIL}: Email. 
{MESSAGE}: Message. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Department of ticket. 
{PRIORITY}: Ticket priority.

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Email Templates For Lock Ticket

Whenever a ticket is a lock, there is an email template which will be sent to admin or staff. The parameters for 
lock ticket are.

{USERNAME}: Who lock the ticket.
{SUBJECT}: Subject.
{TRACKINGID}: Tracking id. 
{EMAIL}: Email. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Department of ticket. 
{PRIORITY}: Ticket priority.

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Email Templates For Unlock Ticket

Whenever a ticket is unlocked, there is an email template which will be sent to admin or staff. The parameters for 
unlock ticket are.

{USERNAME}: Who unlock the ticket.
{SUBJECT}: Subject. 
{TRACKINGID}: Tracking id. 
{EMAIL}: Email. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Department. 
{PRIORITY}: Ticket priority.

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Email Templates For In progress Ticket

Whenever a ticket is in progress, there is an email template which will be sent to admin or staff. The parameters for 
in progress ticket are.

{SUBJECT}: Subject of ticket. 
{TRACKINGID}: Tracking id.
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Department of ticket. 
{PRIORITY}: Ticket priority.    

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Email Templates For Ticket Priority Is Changed By

Whenever a ticket priority is changed, there is an email template which will be sent to admin or staff. The parameters 
for ticket priority is changed by are.

{SUBJECT}: Subject of ticket. 
{TRACKINGID}: Tracking id. 
{PRIORITY_TITLE}: Priority of ticket. 
{TICKETURL}: Ticket url. 
{DEPARTMENT}: Ticket department.

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Email Templates For New Mail Received

Whenever a new mail is received, there is an email template which will be sent to admin or staff. The parameters 
for new mail are.

{SUBJECT}: Subject of new mail. 
{STAFF_MEMBER_NAME}: Staff member name. 
{MESSAGE}: Message.

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Email Templates For New Mail Message Received

Whenever a new mail message is received, there is an email template which will be sent to admin or staff. The parameters 
for new mail message is received are.

{SUBJECT}: Subject of new mail message received. 
{STAFF_MEMBER_NAME}: Staff member name. 
{MESSAGE}: Message.

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Email Templates For Feedback Mail To User

Whenever a feedback mail to user, there is an email template which will be sent to admin or staff. The parameters 
for feedback mail to user are.

{USER_NAME}: User name. 
{TICKET_SUBJECT}: Ticket subject. 
{TRACKING_ID}: Ticket tracking id. 
{CLOSE_DATE}: Close date. 
{DEPARTMENT}: Department 
{PRIORITY}: Ticket priority.

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Email Templates For User Reply On Closed Ticket

Whenever a user reply on closed ticket, there is an email template which will be sent to admin or staff. The
parameters for user reply on closed ticket are.

{TICKET_SUBJECT}: Ticket subject. 
{DEPARTMENT}: Ticket department. 
{PRIORITY}: Ticket Priority.

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Configurations

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