All the details about permissions and how the admin handled the permissions are discussed here.
This portion shows all the list of departments which exists in the system. If staff member has permissions.
Staff member can perform all actions on tickets of those departments.
In the ticket section admin can allow the permissions to a staff member and user can perform all the actions on tickets.
In this portion permissions control staff member to add ticket or not.
In this portion permissions control staff member to edit ticket or not.
In this portion permissions control staff member to close the ticket or not.
In this portion permissions control the staff member to reopen the ticket or not.
In this portion permissions control staff member to reply ticket or not.
In this portion permissions control staff member can assign ticket to staff or not.
In this portion Permissions control staff member to transfer ticket department or not .
Permission control staff member to mark the ticket overdue or not.
In this portion permissions control staff member to mark the ticket in progress or not.
In this portion permissions control staff member to change the ticket priority or not.
This permissions control staff member to unban email or not.
In this portion permissions control the staff member to delete the ticket or not.
In this portion permissions control staff member to ban email and also close the ticket or not.
Permissions control staff member to lock the ticket or not.
Permissions control staff member to attach the files or not.
In this portion permissions control staff member to use post internal note or not.
Permission control staff member to reply duedate ticket or not.
Permissions control staff member to view ticket or not.
In this portion permissions control staff member to release ticket or not.
Permissions control staff member to get new ticket notification or not.
Permissions control staff member to print ticket or not.
Permissions control staff member to view all tickets or not.
Permissions control staff member to edit own time or not.
Permissions control staff member to merge ticket or not.
Admin can allow the permissions to staff member can perform all the actions on staff section.
permissions control staff member to add role or not.
permissions control staff member to assign role permissions or not.
permissions control staff member to edit the role or not.
permissions control staff member to assign role to user or not.
permissions control staff member to add user or not.
Permissions control staff member to edit user or not.
permissions control staff member to assign user permission or not.
Permissions control staff member to add department or not.
In this portion permissions control staff member to edit department or not.
permissions control staff member to delete department or not.
Permissions control staff member to view department or not.
Permissions control staff member to delete role or not.
Permissions control staff member to delete user or not.
Permissions control staff member to mail staff or not.
In this portion permissions control staff member to view role or not.
In this portion permissions control staff member to view user or not.
Permissions control staff member to view staff reports or not.
Permissions control staff member to view department reports or not.
Permissions control staff member to edit time or not.
In this portion permissions control staff member to edit reply or not.
In this section admin can allow the permissions to staff member can perform all the actions
on knowledge base.
In this portion permissions control staff member to add category or not.
Permissions control staff member to add knowledge base or not.
Permissions control staff member to edit category or not.
In this portion permissions control the staff member to edit knowledge base or not.
Permissions control staff member to view category or not.
Permissions control staff member to view knowledge base or not.
This permission control staff member to delete category or not.
This permissions control the staff member to delete the knowledge base or not.
In faq section admin can allow the permissions to staff member can perform all the actions on faq.
Permissions control the staff member to add faq or not.
This permission control the staff member to edit faq or not.
This permission control staff member to view faq or not.
This permission control staff member to delete FAQ or not.
Permissions control the staff member to add download or not.
Permissions control the staff member to edit download or not.
permissions control the staff member to view download or not.
permissions control the staff member to delete download or not.
Permissions control staff member to add announcement or not.
Permission control the staff member to edit announcement or not.
Permissions control the staff member to view announcement or not.
Permissions control the staff member to delete announcement or not.
Permissions control the staff member to allow mail system or not.
This is save role button which is use to save the role.
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