FAQs

FAQs are short question-and-answer entries, grouped by category. Manage them under Content → FAQs.

The FAQs list: three FAQs with their category, status and created date, and edit and delete buttons.

Above the list, Title searches the FAQ subjects and the category menu shows one category’s FAQs. Reset clears both. The columns are Title, Category, Status (a tick for active, a cross for disabled) and Created.

Adding an FAQ

Go to Content → Add FAQ, or click Add FAQ on the list.
Pick a Category, type the question as the Subject and write the answer under Content.
Click Save FAQ.

The Edit FAQ form: Category, Subject, the Content editor and Status, with the Save FAQ button.

Field	What it does	Default
Category	The category the FAQ is listed under. Only active categories with FAQs ticked are offered. See Categories.	Select Category
Subject	The question. Required.	–
Content	The answer, in your Joomla editor.	Empty
Status	Active FAQs are shown to customers; Disabled ones are hidden.	Active

The toolbar has Save FAQ (stay on the form), Save & New and Save & Close.

To change an FAQ, click its title or the pencil. To remove one, click the bin icon and confirm. To hide an FAQ for a while without losing it, set its Status to Disabled.

Where customers see them

Customers open FAQs from the FAQs link on their dashboard or from a menu item, browse them by category and open one to read the answer. See FAQs in the guide for customers.

Staff whose role allows it can also add and edit FAQs from the front end.