Settings

System → Settings holds the component’s own settings: how the help desk looks and behaves, which links customers and staff see, and when background work runs. Everything is stored in the component; nothing here changes Joomla’s System → Global Configuration.

The tabs

General SettingsTitle, offline mode, data folder, date format, auto-close, background tasks, attachments, header.

Ticket SettingsVisitor tickets, ticket IDs, limits, reopening, messages, sorting, captcha, printing.

Staff Menu Settings and Visitor Menu SettingsThe dashboard cards and top links staff and customers see on the front end.

Feedback SettingsWhen the feedback email is sent, and the thank-you message.

Ticket via Email and Private CredentialsEmail collection switches and the private credentials key.

Two more tabs are covered here:

• Default System Email: see below.
• Mail Settings: which notification emails are sent to the administrator, to staff and to customers for each ticket event. See Email notifications.

In the Free edition the Ticket via Email and Private Credentials tabs are not there, and settings for Pro features are marked with an asterisk.

Finding a setting

Type in Search settings at the top. Every tab is searched at once, by the setting’s name and help text. Matching settings are shown under their section headings, each tab shows how many it matched, and the line beside the box says how many settings were found in total. Clear (or the Esc key, or clicking a tab) goes back to the normal one-tab view. Pressing Enter in the box does not save the form.

Saving

Click Save Settings, at the bottom of the form or in the toolbar. All tabs are saved together, so you can change settings on several tabs and save once. Cancel in the toolbar leaves without saving and goes to the Control Panel.

When saving works you see “The configuration has been stored”. Two messages stop the save:

• Invalid data directory: the Data Directory on General Settings is empty or contains com_jssupportticket.
• Data directory in not writable: the folder exists (or was just created) but the web server cannot write to it.

The Options button in the toolbar is Joomla’s own: it sets which user groups may use the component (Permissions). It is shown to users allowed to change Joomla’s permissions.

Default System Email

These two settings choose addresses from Email → System Emails. Use Add Email beside either list to add a new address first.

Setting	What it does	Default
Default Alert Email	The address emails are sent from when the ticket’s department has no email address of its own.	The address added at install
Default admin email	The address that receives the administrator’s notification emails (new ticket, reply, close and so on, as switched on under Mail Settings).	The address added at install

When the component is installed, the email address of the administrator who installed it is added to System Emails, and both settings point to it.

Outgoing Mail Delivery, which decides whether email is sent at once or from a queue, is on General Settings.

Caution

Don’t use the Default admin email address as a mailbox under Tickets → Email Tickets. Mail collection skips any mailbox whose address is the administrator’s, so nothing sent to it becomes a ticket. (The red notice “The administrator email address and the Email Tickets address cannot be the same” at the top of this screen warns about the same clash.)