What comes with the component

JS Support Ticket installs a few Joomla extensions of its own next to the component. They put the help desk where Joomla expects things to be: a search box and a “submit a ticket” card for your site’s module positions, routines for Joomla’s task scheduler, knowledge base articles in the site search, and the help desk’s data in Joomla’s privacy requests.

You don’t download or install these separately. Installing or updating the component installs them too.

What ships

Extension	Name in Joomla	Type	Where you find it	Edition
Submit a ticket module	JS Support Ticket Submit A Ticket	Site module	Content → Site Modules	Free and Pro
Knowledge base search module	JS Support Ticket Knowledge Base Search	Site module	Content → Site Modules	Pro
Scheduled tasks	Task - JS Support Ticket	Task plugin	System → Scheduled Tasks	Free and Pro (Pro has more routines)
Smart Search	Smart Search - JS Support Ticket Knowledge Base	Finder plugin	Components → Smart Search	Pro
Privacy	Privacy - JS Support Ticket	Privacy plugin	Users → Privacy	Free and Pro (Pro covers more data)
Web services API	Web Services - JS Support Ticket	Web services plugin	Keys under Flow → Integrations	Pro

The Pro edition also has a command line script for converting the help desk’s database tables.

What installing does

• The four plugins are switched on. You’ll find them under System → Manage → Plugins: search for “JS Support Ticket”.
• The two modules are added but not shown anywhere. Joomla creates one module of each type, unpublished and with no position. Open it from Content → Site Modules, choose a position and publish it. You can also make more copies with New.

After an update

Every install or update of the component reinstalls these extensions and turns the four plugins on again. If you have switched one off on purpose (the web services plugin, say, because you don’t use the API), switch it off again after updating.

Uninstalling

Uninstalling the component leaves these extensions in place. To remove them, uninstall each one from System → Manage → Extensions.

The plugins at a glance

None of the plugins has settings of its own; in System → Manage → Plugins you only turn them on or off. What each one does is set elsewhere:

• Task - JS Support Ticket adds four task types to System → Scheduled Tasks. Nothing runs until you create a task from one of them. See Scheduled tasks.
• Smart Search - JS Support Ticket Knowledge Base puts active knowledge base articles into Joomla’s Smart Search index. Tickets are never indexed. See Smart Search.
• Privacy - JS Support Ticket answers the export and removal requests you handle under Users → Privacy → Requests. See Privacy requests.
• Web Services - JS Support Ticket adds the help desk’s routes to Joomla’s API. See Web services API.