Setup wizard

Joomla opens the wizard as soon as the install finishes. It asks for the settings most sites change first. Everything it sets can be changed later under System → Settings, so you can skip it: the × at the top right closes it and goes to the Control Panel.

To open it again, go to administrator/index.php?option=com_jssupportticket&c=postinstallation&layout=stepone.

The steps are listed down the left: General Settings, Ticket Setting, Feedback Setting and Complete. You can click any step to jump to it.

1. Fill in a step and click Next. The step’s values are saved and the next step opens. Back returns to the previous step without saving the one you are on.

2. On the last step, click Finish to go to the Control Panel.

Each field shows the value currently saved. The defaults below are the values a new Pro install starts with.

Step 1: General Configurations

Field	What it does	Default
Title	The help desk’s name. It is the sender name on the help desk’s e-mails when an address has no name of its own, and it heads the message customers see while the help desk is offline.	“System Offline” on a new Pro install, so replace it with your help desk’s name.
Data Directory	The folder in your Joomla site’s root that holds ticket attachments. If you change it, rename the existing folder on the server first, as the hint says.	jsticketdata
Date Format	How dates are shown: DD-MM-YYYY, MM-DD-YYYY or YYYY-MM-DD.	YYYY-MM-DD
Ticket auto close	Closes an answered ticket automatically when the customer has not replied for this many days. Whole days only; 0 turns auto-close off.	2
No. of attachment	How many files can be attached at once.	5
File maximum size	The largest file allowed, in KB. 1024 KB is 1 MB.	1024
File extension	The file types customers and staff may attach, separated by commas.	doc,pdf,jpg,jpeg,txt,gif,png
Show count on my tickets	Shows the number of tickets on the counters. No shows a dash in place of each number, on the administrator’s Control Panel as well.	Yes

Caution

Ticket auto close starts at 2 days. If you want answered tickets to stay open longer while customers read your reply, raise it, or set it to 0.

Step 2: Ticket Configurations

Field	What it does	Default
Visitor can create ticket	Yes lets people who are not logged in submit tickets. No sends them to log in first.	No
Ticketid sequence	The format of the Ticket ID customers see: Random (a string of letters) or Sequential.	Random
Maximum tickets	How many tickets one customer can submit in a period: a day, month, year or ever, chosen under System → Settings. The ticket form tells the customer how many they have left. When the limit is reached, the form refuses with “Limit exceeds maximum tickets”.	10
Maximum open tickets	How many tickets one customer can have that are not closed. Above it the form refuses with “Limit exceeds maximum open tickets”.	10
Reopen ticket within days	A closed ticket can be reopened until this many days after its last reply.	2
Show captcha to visitors on the ticket form	Adds a CAPTCHA to the ticket form for visitors who are not logged in.	No
Own captcha operands	For the help desk’s own sum CAPTCHA: how many numbers the sum has, 2 or 3.	2
Own captcha subtraction answer positive	For the help desk’s own CAPTCHA: Yes makes sure a subtraction never has a negative answer.	Yes
Enable print ticket	Shows a print button to customers on their ticket’s page.	No

The two ticket limits apply to new tickets from everyone except the administrator. A logged-in user’s tickets are counted by their account, a visitor’s by their e-mail address.

Step 3: Feedback Configurations

Pro

This step is part of JS Support Ticket Pro.

After a ticket is closed, the help desk can e-mail the customer asking for feedback. This step sets when.

Field	What it does	Default
Feedback Email Delay Type	Whether the delay below is counted in Days or Hours.	Days
Feedback Email Delay	How long after a ticket is closed the feedback e-mail is sent.	3
Feedback successfully stored message	The thank-you message a customer sees after sending feedback.	“Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you”

Step 4: Setting Complete

The last step confirms the settings were saved. Click Finish to go to the Control Panel.

What to do next

The wizard does not create departments, help topics or staff. Before you open the help desk to customers:

• Rename or add departments under People → Departments.
• Add help topics under Flow → Help Topics. The ticket form only offers the help topics of the department the customer picks.
• Check the e-mail address the help desk sends from under Email → System Emails.
• Add your staff under People → Staff Members (Pro).
• Put the help desk on your site.