Your help desk dashboard

The Dashboard is the help desk’s home page. From here you can open a new ticket, follow the ones you already have, and look for answers yourself before you ask.

The bar across the top

Every help desk page starts with the same blue bar:

Link	Where it goes
Dashboard	Back to this page.
Submit Ticket	The form for a new ticket. See Submitting a ticket.
My Tickets	Your tickets. See My tickets.
Log In / Log Out	On the right. Log In opens the site’s login page and brings you back here afterwards.

Your ticket counters

Once you are logged in, four boxes count your tickets: Open, Closed, Answered and All Tickets. Click any of them to go to My tickets.

Quick Actions

Card	What it does
Submit Ticket	Opens the form for a new ticket. If you are not logged in and the help desk only takes tickets from members, it sends you to the login page first.
My Tickets	Lists your tickets.
Ticket Status	Look up a ticket by its ticket ID and your e-mail address. Useful if you opened a ticket without an account. See Tickets without an account.

The first two quick actions also appear as buttons at the top of the page.

Content Center

Pro

This feature is part of JS Support Ticket Pro.

Card	What it does
FAQs	Short answers to common questions.
Announcements	News from the support team.
Downloads	Files the support team has published, such as manuals.
Knowledge Base	Help articles you can search.

See Knowledge base and FAQs, downloads and announcements.

Account

Delete my data lets you download a copy of your data or ask for it to be removed. See Your data. The second card is Log In or Log Out.

Latest Updates

At the bottom, Latest Tickets shows your most recent tickets with their status, priority, department and date. Click a subject to open the ticket, or View All Tickets to see the whole list. If you are not logged in, this panel is left out.

Beside it (Pro) are the newest announcements, knowledge base articles and downloads, when there are any. View All opens the full list.

For site owners

Each card and top-bar link can be switched off under System → Settings → Visitor Menu Settings in the administrator, and the dashboard only shows the ones that are switched on. Top Header on the General Settings tab hides the whole top bar. See Settings.