Troubleshooting

The messages below are shown as they appear on screen. Names and numbers in them, such as an article’s title, change to match your site.

AI suggestions

Message	What to do
To get AI suggestions, choose an AI provider and add your key in Options.	No AI is set up. See Choosing a provider.
This month’s AI spend cap is reached, so no more suggestions were made. You can raise the cap in Options.	Raise Monthly spend cap (USD) in Options, or wait for the 1st. See Costs and the spend cap.
All 50 AI suggestions for this month have been made…	The free version’s limit. Type fixes yourself, wait for the 1st, or upgrade to Pro.
The AI provider in Options cannot read images yet. Choose another provider for alt text.	Choose another provider or model in Options.
A message from the provider, such as an invalid key or no credit	Check the key, that the right provider is chosen for it, and the billing in your provider account. See Getting an API key.
No new suggestions.	The ticked problems already have suggestions, or can’t be fixed by AI.

Images

Message	What to do
Image not found: …	The image file is missing. Fix the image in the article, then scan again.
Image is larger than 5 MB: …	Use a smaller image, or write the alt text yourself.
Image type not supported (use JPEG, PNG, GIF or WebP): …	For SVG and other types, write the alt text yourself.
Could not download image: …	An image from another website couldn’t be fetched. Write the alt text yourself.

Videos

Message	What to do
This video’s title could not be read from YouTube or Vimeo…	The video is private or removed, or not from YouTube or Vimeo. Type a title yourself.

Accepting and undoing fixes

Message	What to do
“…” has changed since the scan, so nothing was written. Scan again.	Someone edited that content after the scan. Press Scan Now, then accept the suggestion again.
“…” is being edited by someone else, so its fix was not written…	The item is open in an editor. Try again when it is closed, or check it in with System → Global Check-in.
You are not allowed to approve fixes…	Ask an administrator for the Approve fixes permission. See Permissions.
You are not allowed to edit article 12, so its fix was not written.	You may approve, but not edit that item. Ask an administrator.
Type the fix in the box, or use Suggest Fixes, before accepting.	The box is empty. Type a fix or ask for a suggestion.
“…” still does not say where the link goes, so it was not written.	Write link text that says where the link leads.
Choose a fix from the list. (Pro)	Pick one of the choices for the heading or table.
This table holds another table, so it is not changed here. Edit it by hand. (Pro)	Fix the table in the editor.
Article 12 no longer exists. Scan again.	The item was deleted. Press Scan Now.
“…” has changed since the fix, so the fix was not undone. Change it by hand instead.	Someone edited the text after the fix. Edit it by hand. See History and undo.

Scanning

Problem	What to do
The scan stopped with an error: …	Note the error and contact support. A very large site may need a higher PHP time limit.
The last scan found no published articles, modules, menu items or categories to check.	Publish some content first. See Where it looks.
A shop or job board isn’t scanned (Pro)	The extension must be installed and enabled. See Shops and job boards.
No message after saving an article	There were no problems, or the plugin Content - JS Accessibility Fixer is off. See Check on save.

Page check

Message	What to do
This check needs Joomla’s own accessibility checker, Sa11y 4 or later…	Update Joomla to 5.4 or later.
Could not check … It may not allow being shown in a frame. Moving on.	The page, or a security extension, blocks frames. Allow frames from the same site (SAMEORIGIN), or skip that page.
The check stopped. Try again.	Keep the screen open while it runs, and try again.

Licence

Message	What to do
This licence key is not known. Check it against your order email.	Copy the key again from the order email or your order page, without spaces.
This licence has ended. Pro keeps working; renew it on joomsky.com to get new versions.	Renew on joomsky.com.
This licence is paused… or This licence has been withdrawn…	Contact JoomSky support.
This key was replaced by a new one…	Use the new key from your order page on joomsky.com.
This licence is already used on all the live sites it allows…	Press Deactivate on this site on a site you no longer use, or choose a bigger plan. If this is a test copy, choose A staging or test copy.
This licence is already used on all the staging copies it allows.	Deactivate it on a staging copy you no longer use.
This licence is not for JS Accessibility Fixer Pro.	The key is for another JoomSky product. Use the key from your JS Accessibility Fixer Pro order.
joomsky.com could not be reached…	Your server can’t reach joomsky.com. Check its internet connection or firewall, or ask your host.
Too many tries in a short time. Please wait a few minutes.	Wait, then try again.
The new version needs a newer Joomla. Update Joomla first.	Update Joomla, then update Pro.

Scheduled tasks (Pro)

Problem	What to do
Turn on the plugin “Task - JS Accessibility Fixer” first.	Enable the plugin under System → Manage → Plugins.
You are not allowed to create scheduled tasks.	Ask an administrator to turn it on.
A monthly scan task already exists. Turn it on in System → Scheduled Tasks.	The task was disabled. Enable it there.
A task doesn’t run on time	See Scheduled tasks and cron.
The monthly email doesn’t arrive	Check Joomla’s mail settings and the task’s log. See Monthly scan and email.

Still stuck?

Pro customers with an active licence get support from JoomSky. Tell us your Joomla and PHP versions, the JS Accessibility Fixer version from the Licence screen, and the exact message.