My Tickets

My Tickets

My Tickets

This is ticket listing page, any registered user can view his tickets here.

My Tickets

Breadcrumbs

Click here to read about breadcrumbs


Top Menu

My Tickets

This portion is top menu for my tickets page. The top menu has links of home, tickets, knowledge 
base, downloads and FAQ`s. here are further sub menus for some links. The sub menu links of 
tickets link are add ticket, my ticket and check ticket status.

Top Buttons

My Tickets

This portion has four buttons it has title button and a number of tickets, the button names 
are open, closed, answered, overdue and all tickets.    

Search

My Tickets

This portion is filter for my tickets page, it can be used to find tickets of any specific criteria. User filter 
tickets by ticket id, email address or subject. After filling criteria in fields click on search button will show 
ticket of that criteria reset button will disable the criteria and show all tickets.

My Tickets

If user clicks on "+" sign or the right side this portion appears on screen, it is comprehensive
search. user can define a criteria using the search fields and click on search button then only 
the tickets that fulfill user specified criteria will be visible in listing. Reset button will 
disable the criteria and show all tickets.
The fields and the titles can be controlled from field ordering. 

My Tickets

This portion has buttons that can be used for sorting and ordering of tickets. The options 
available are subject,priority, ticket id, answered, status and created. Click on any of these 
buttons will sort the results according to that button`s title and re click on any button will 
change the ordering (ascending, descending) of tickets.

My Tickets

This portion represents a single ticket, it has photo, from, department, ticket status, ticketid, last reply 
and priority of a ticket. Click on subject of ticket will take to ticket detail for that ticket.    

My Tickets


Configurations

Show Count On My Tickets
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Breadcrumbs
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Pagination Default Page Size
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New Ticket Message
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Ticket Id Sequence
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Maximum Open Tickets
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Control Panel Links
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Top Menu Links
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