Tickets


Tickets

My Tickets

This is a ticket listing page for admin, admin can view all tickets, check detail, also edit and delete tickets. 
All the tickets will be displayed here, which are created by the staff members and users. 

Breadcrumbs

Breadcrumbs

Click here to read about the breadcrumb


Search

Search

This portion is filter for my tickets page, it can be used to find tickets of any specific criteria. Admin 
filter tickets by subject, ticket id, email address, staff, department, priority and date. After filling
criteria in fields click on search button will show ticket of that criteria reset button will disable
the criteria and show all tickets.

Top Buttons

Top Buttons

This portion has five buttons each button has title and number of tickets, the buttons  are open, closed, 
answered, overdue and all tickets.

Open
Admin clicks the open button list of the tickets will be displayed. In this list those tickets 
are a display which is new or waiting for a reply.

Answered
Answered tickets are those tickets which get the reply and added into the answered list.

Overdue
When the admin clicks on the overdue button list of overdue tickets display. Overdue tickets are those 
that have not been resolved within the due time period.

Closed
Those tickets that are closed and show in the closed ticket list. 

All Tickets
In this portion, all tickets display in the list does not matter which ticket has what status.

Sorting

sorting

This portion has six buttons subject, priority, ticket id, answered status and created. These buttons can be
used for sorting and ordering of tickets. Click on any of these buttons will sort the results according to that 
button's title and re click on any button will change the ordering (ascending, descending) of tickets.

Single Ticket

single ticket

This portion represents a single ticket. It has the photo, subject, from, departments, ticket status, ticket id, 
last reply, priority and due date for a ticket. There are also four buttons on the ticket right side of the bottom
name ticket detail, edit, delete and enforce delete.

Ticket Detail
When the admin clicks on button ticket detail admin view detail of the ticket. In this portion, admin can edit, close, 
check ticket history and also print the ticket. In the portion of ticket detail admin views the requested information,
ticket thread and post reply. When the admin clicks on more options button, then admin can lock ticket, ban email,
Unmark overdue, mark in progress, ban email and close ticket.

Edit
Admin can edit the ticket when clicking on the edit button. In the portion of edit admin can change priority, 
full name, phone, email address, department, help topic, subject, assigns to and Status of the ticket.

Delete
In this portion admin can delete the ticket by click on the delete button. The reference of a ticket will remain 
same but the ticket will be deleted.

Enforce Delete
In this portion admin can delete the ticket by click on enforce delete button. The ticket will be deleted and reference 
of the ticket will also delete.

Configurations

Title
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Breadcrumbs
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Show Count On My Tickets
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Maximum Tickets
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Date Formate
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Maximum Open Tickets
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Ticket Auto Close
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