Permissions

Permissions

Add Roles

All the details about permissions and how the admin handled the permissions are discussed here.

Department Section

Permissions

This portion shows all the list of departments which exists in the system. If staff member has permissions.
Staff member can perform all actions on tickets of those departments.

Ticket Section

Permissions

In the ticket section admin can allow the permissions to a staff member and user can perform all the actions on tickets.

Add Ticket

In this portion permissions control staff member to add ticket or not.

Edit Ticket

In this portion permissions control staff member to edit ticket or not.

Close Ticket

In this portion permissions control staff member to close the ticket or not.

Reopen Ticket

In this portion permissions control the staff member to reopen the ticket or not.

Reply Ticket

In this portion permissions control staff member to reply ticket or not.

Assign Ticket To Staff

In this portion permissions control staff member can assign ticket to staff or not.

Ticket Department Transfer

In this portion Permissions control staff member to transfer ticket department or not .

Mark Overdue

Permission control staff member to mark the ticket overdue or not.

Mark In Progress

In this portion permissions control staff member to mark the ticket in progress or not.

Change Ticket Priority

In this portion permissions control staff member to change the ticket priority or not.

Unban Email

This permissions control staff member to unban email or not.

Delete Ticket

In this portion permissions control the staff member to delete the ticket or not.

Ban Email And Close Ticket

In this portion permissions control staff member to ban email and also close the ticket or not.

Lock Ticket

Permissions control staff member to lock the ticket or not.

Attachment

Permissions control staff member to attach the files or not.

Post Internal Note

In this portion permissions control staff member to use post internal note or not.

Duedate Ticket

Permission control staff member to reply duedate ticket or not.

View Ticket

Permissions control staff member to view ticket or not.

Release Ticket

In this portion permissions control staff member to release ticket or not.

New Ticket Notification

Permissions control staff member to get new ticket notification or not.

Print Ticket

Permissions control staff member to print ticket or not.

All Tickets

Permissions control staff member to view all tickets or not.

Edit Own Time

Permissions control staff member to edit own time or not.

Staff Section

Permissions

Admin can allow the permissions to staff member can perform all the actions on staff section.

Add Role

permissions control staff member to add role or not.

Assign Role Permissions

permissions control staff member to assign role permissions or not.

Edit Role

permissions control staff member to edit the role or not.

Assign Role To User

permissions control staff member to assign role to user or not.

Add User

permissions control staff member to add user or not.

Edit User

Permissions control staff member to edit user or not.

Assign User Permissions

permissions control staff member to assign user permission or not.

Add Department

Permissions control staff member to add department or not.

Edit Department

In this portion permissions control staff member to edit department or not.

Delete Department

permissions control staff member to delete department or not.

View Department

Permissions control staff member to view department or not.

Delete Role

Permissions control staff member to delete role or not.

Delete User

Permissions control staff member to delete user or not.

Mail To Staff

Permissions control staff member to mail staff or not.

View Role

In this portion permissions control staff member to view role or not.

View User

In this portion permissions control staff member to view user or not.

View Staff Reports

Permissions control staff member to view staff reports or not.

View Department Reports

Permissions control staff member to view department reports or not.

Edit Time

Permissions control staff member to edit time or not.

Edit Reply

In this portion permissions control staff member to edit reply or not.

Knowledge Base Section

Permissions

In this section admin can allow the permissions to staff member can perform all the actions
on knowledge base.

Add Category

In this portion permissions control staff member to add category or not.

Add Knowledge Base

Permissions control staff member to add knowledge base or not.

Edit Category

Permissions control staff member to edit category or not.

Edit Knowledge Base

In this portion permissions control the staff member to edit knowledge base or not.

View Category

Permissions control staff member to view category or not.

View Knowledge Base

Permissions control staff member to view knowledge base or not.

Delete Category

This permission control staff member to delete category or not.

Delete Knowledge Base

This permissions control the staff member to delete the knowledge base or not.

FAQ Section

Permissions

In faq section admin can allow the permissions to staff member can perform all the actions on faq.

Add FAQ

Permissions control the staff member to add faq or not.

Edit FAQ

This permission control the staff member to edit faq or not.

View FAQ

This permission control staff member to view faq or not.

Delete FAQ

This permission control staff member to delete FAQ or not.

Download Section

Permissions


Add Download

Permissions control the staff member to add download or not.

Edit Download

Permissions control the staff member to edit download or not.

View Download

permissions control the staff member to view download or not.

Delete Download

permissions control the staff member to delete download or not.

Announcement Section

Permissions


Add Announcement

Permissions control staff member to add announcement or not.

Edit Announcement

Permission control the staff member to edit announcement or not.

View Announcement

Permissions control the staff member to view announcement or not.

Delete Announcement

Permissions control the staff member to delete announcement or not.

Mail Section

Permissions


Allow Mail System

Permissions control the staff member to allow mail system or not.

Save Button

Permissions

This is save role button which is use to save the role.