Feedbacks


Feedbacks

Feedbacks

This page is use to view all the feedbacks. There is a search portion for feedbacks page, admin use 
this portion to search the feedbacks.

Breadcrumbs

Feedbacks

Click here to read about the breadcrumbs


Search

Feedbacks

This is filter for feedbacks page, it can be used to find any specific feedback. Admin filter feedbacks by ticket id, 
subject, from, staff member and department. After filling criteria in fields click on search button will show 
feedback of that criteria reset button will disable the criteria and show all feedback.


To enable Feedback emails
Admin > JS Support Ticket > Configurations > Email Setting > Send Feedback Email To User

Buttons

Add Field Ordering

To configure feedback email setting by click on the email setting tab.

Mail Settings

Add Field Ordering

This portion display an highlighted field name as send feedback email to user.

Field

Add Field Ordering

Admin can Enable or Disable the feedback fields by using this configuration for users.

Save Button

Add Field Ordering

When we click on the save configurations button email setting will be saved.

Add Field Ordering

In configurations click on feedback setting and set feedback setting.       

Admin > JS Support Ticket > Configurations > Feedback Setting

Feedback Settings

Add Field Ordering

This portion display the feedback setting fields.

Fields

Add Field Ordering

This portion is use to select delay type for feedback email.

Add Field Ordering

This portion is use to set no. of days or hours to send feedback email after ticket is closed.

Add Field Ordering

This text will appear whenever anyone submits feedback.

Save Button

Add Field Ordering

When we click on the save configurations button feedback setting will be saved.

Configurations

Breadcrumbs
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