Mail Setting

Ban Email New Ticket

Mail To Admin
Email send to admin when banned email try to create ticket.

Ticket Operations Mail Setting
The actions for which admin can configure email alert are listed below.

New Ticket
New ticket creation email can be sent to admin and staff. There are sperate configurations to 
control the email alert for admin and staff.

Ticket Reassign
Ticket reasign email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Close
Ticket close email can be sent to admin, staff and user. There are sperate configurations to
control the email alert for admin, staff and user.

Ticket Delete
Ticket delete email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Mark Overdue
Ticket mark overdue email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Ban Email
Ticket ban email email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Department Transfer
Ticket department transfer email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Reply User
Ticket reply user email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Response Staff
Ticket response staff email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Ban Email And Close Ticket
Ticket ban email and colse ticket email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Ticket Unban Email
Ticket unban email email can be sent to admin, staff and user. There are sperate configurations
to control the email alert for admin, staff and user.

Ticket Lock
Ticket lock email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Unlock
Ticket unlock email can be sent to admin, staff and user. There are sperate configurations to 
control the email alert for admin, staff and user.

Ticket Change Priority
Ticket change priority email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.

Mark Ticket In Progress
Ticket mark in progress email can be sent to admin, staff and user. There are sperate 
configurations to control the email alert for admin, staff and user.