There are four buttons which have different functions post reply, internal note, department transfer and assign to staff.
In time-tracking, admin can see that how much can a staff member takes time for a reply. In edit time tracking, admin can also view the reason of staff member for editing time track. There are four buttons on the right side with the different functionalities edit, start, pause and stop. When click on the start button time will be start.
When click on the pause button time will be pause.
When click on the stop button time will be stop.
When click on edit button a pop-up will be display on the screen and you can edit time by using this button.
This portion is the header of the pop-up. There is a close button on the right side of the pop-up. When you click on a close button the pop-up will be closed.
When you click on the edit button a pop-up will show you and can edit the hours, mints, and seconds.
This portion is reason for editing the time. In this portion write reason why would you edit the time.
This portion view buttons ok and cancel. When staff member full fill the require fields then click on the ok button the editing will be saved and click on the cancel button pop-up will close.
This portion is for a reply, it has a text editor that staff member can use to write whatever he wants to say the users. Staff member can add attachments in reply the ticket. There is a post reply button at the bottom of the ticket. Ticket will be auto assign to staff members on reply via email ( if ticket is not assigned to anybody ).
When click on the post reply button your reply will be post.
This portion is for internal note, it has an internal note title and has a text editor that staff member use to write whatever he wants to say to admin. Staff member can add attachments with the internal note. There is a post internal note button at the bottom of the ticket.
When click on the post internal note button internal note will be post.